FAQs

Here you’ll find answers to our frequently asked questions, if there’s anything else we can help you with please drop us a line over on the contact page.

How long will my fresh flowers last and how do i look after them?

There’s a few varying factors to this, how you look after them once they arrive to you is important.

Once you receive a bunch from us, it’s vital that you re-cut the stems and pop them in fresh water asap in a clean vase and use the flower food provided. The cooler the room, the longer the flowers will last. Keep away from any direct heat sources (We know they look cool on your fancy fireplace but as soon as you get the fire on, it’s not doing bits for your blooms.)

Much different to their plant friends, flowers don’t enjoy direct sunlight, this will zap life out them so try and avoid this where possible.

We recommend changing the water every 2-3 days to get the most out of your flowers. The other varying factor is a flowers natural vase life, certain varieties go on for longer, with hardier flowers lasting up to 7-10 days and blousier flowers up to 5 days.

How long will my dried flowers last?

Dried flowers don’t need a water source and can last up to 2+years, just give them a little dust every now and then! Keep them in a dry spot away from humidity. If you receive a bunch with vibrant flowers, keep them out of direct sun as the light will fade the colours faster. Apart from that, they’re pretty maintenance free!

Can I be specific with the flowers I would like to order?

Due to the current climate, certain flower varieties may be restricted from our flower markets. We will try our best to source flowers as accurate to the products shown and use seasonal and locally grown flowers where possible. If you have something particular in mind that you want to give that special Fleur and Rebelle treatment to- please contact us directly to discuss.

Is a same-day delivery an option?

Due to the current climate we unfortunately can not offer same day delivery. 

When will my flowers arrive? (Local delivery)

Our availability for fresh flowers is very limited and at the moment and all available dates are listed on the website.

our local deliveries are made between 8am - 7pm. If you get in touch with us on the day your flowers are due for delivery we can sometimes give you a realistic ETA depending on how busy we are.

Our hand delivery fees, between the hours of 8am and 7pm, within the local area are as follows:
£4 Delivery Fee for up to 4km from the CV10 6HR - covering postcodes within CV10, CV11, CV12, CV13, CV7, CV9, LE10
£6 Delivery Fee between 4km and 6km
£10 Delivery Fee between 6km and 10km

Do you deliver nationwide? (UK)

Yes we do - on certain items, including our dried flowers and gift items. Our current shipping charge is £4.95 which covers postage and packing, we send out via DPD or Recorded Royal Mail.

Our Dried Flower Bouquets, homeware, Candles and gift items are available for UK wide delivery via Royal Mail or DPD. Delivery is £4.95.

Our cards and prints are available for UK wide delivery via Royal Mail or DPD. Delivery is £2.59.

Items will be sent out within 3 business days (Tuesday-Friday) and tracking details will be sent via email.

If you require a quicker turn around time, please contact us via email or Instagram to arrange this - additional postage fees will apply.

Please review each product for specific cut off times and availability information. Please be aware that Royal Mail strike days may delay some orders. Due to the current climate please allow up to 7 days for your flowers to arrive

My Bouquet does not look exactly like the image on the website.

The signature of a Fleur and Rebelle bouquet is that no two bouquets are ever the same so each and every bouquet is bespoke and truly unique. The pictures on our website show an example of our bouquet, and your order will contain seasonal flowers similar in colour, texture and vibrancy – check out our Instagram feed for examples of our work!